Privacy Policy

1. Introduction

Peak Roofing Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sladkaya-ovsyanka.com (the "Website") or engage our roofing services (collectively, the "Services").

We value your privacy and strive to provide a transparent explanation of our privacy practices. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Website. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We collect information about you in various ways when you use our Website or Services. This information is necessary for us to provide our Services effectively and ensure the best possible experience.

2.1 Personal Data

We may collect personal data from you when you voluntarily provide it, such as when you register for our Services, request a quote, subscribe to our newsletter, complete a form, or contact us. The personal data we collect may include:

• Name
• Email address
• Phone number
• Postal address
• Property details related to roofing services
• Payment information (when applicable)

2.2 Automatically Collected Data

When you access our Website, we may automatically collect certain information about your device and usage patterns. This information does not reveal your specific identity but may include:

• Device information (type of device, operating system, browser type)
• IP address
• Referring website
• Pages viewed and time spent on those pages
• Clickstream data
• Geographic location (country or city level)

We use cookies and similar tracking technologies to collect this information. For more information about our use of cookies, please see our Cookie Policy.

2.3 Information from Third Parties

In some cases, we may receive information about you from third parties. For example:

• If you interact with our social media accounts, we may receive information from the social media platform
• If you were referred to us by a third party, we may receive information from that third party
• We may receive information from business partners, suppliers, or subcontractors relevant to the Services we provide to you

3. How We Use Your Information

We use the information we collect for various purposes related to providing our Services and operating our business. These purposes include:

3.1 Providing and Improving Our Services

• To fulfill or meet the reason you provided the information
• To provide, maintain, and improve our Website and Services
• To process requests, quotes, transactions, and payments
• To develop new features and functionality
• To understand how users interact with our Website and Services

3.2 Communications

• To respond to your inquiries and provide customer support
• To send administrative information, such as updates to our terms, conditions, and policies
• To send you marketing and promotional communications (with your consent where required by law)
• To communicate with you about your service requests, appointments, and invoices

3.3 Legal and Safety Purposes

• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• To detect and prevent fraud, security incidents, and other harmful activities
• To enforce our terms and conditions

3.4 Analytics and Research

• To conduct data analysis and research to improve our Website and Services
• To monitor and analyze usage and trends
• To evaluate the effectiveness of our marketing campaigns

We will not use your personal data for purposes other than those for which it was collected unless we reasonably consider that we need to use it for another reason compatible with the original purpose or as permitted by law.

4. Legal Basis for Processing (for EEA and UK Users)

If you are in the European Economic Area (EEA) or the United Kingdom (UK), we will only process your personal data when we have a valid legal basis for doing so. Our legal bases for processing include:

• Contract: Processing is necessary for the performance of a contract with you (e.g., to provide the Services you have requested) or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. Our legitimate interests include operating and improving our business and Website, marketing our Services, and protecting against fraud and unauthorized transactions.
• Consent: You have given us specific consent to process your personal data for specified purposes, such as sending marketing communications or installing certain cookies.
• Legal Obligation: Processing is necessary for us to comply with a legal obligation.

If you have questions about the legal basis for processing specific personal data, please contact us using the details provided in the "Contact Us" section.

5. Information Sharing and Disclosure

We may share your information in the following situations:

5.1 Service Providers

We may share your information with third-party service providers that perform services on our behalf, such as:

• Website hosting and technology providers
• Customer relationship management (CRM) systems
• Payment processors
• Email service providers
• Analytics providers
• Subcontractors who may assist with roofing services

These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Legal Requirements

We may disclose your information when we believe disclosure is appropriate to:

• Comply with applicable law, regulation, or legal process (e.g., in response to a court order or subpoena)
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users, others, or the public
• Enforce our terms and conditions

5.3 Business Transactions

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you (via a notice on our Website or other method) of any such change in ownership or control of your personal information.

5.4 Consent

We may share your information with other parties with your consent or at your direction.

We do not sell your personal information to third parties.

6. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss and unauthorized access, use, alteration, or disclosure. These measures include:

• Encryption of sensitive personal data
• Secure network infrastructure
• Regular security assessments
• Access controls and authentication requirements
• Regular backups
• Staff training on data security practices

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

In the event of a data breach that affects your personal data, we will notify you and the relevant authorities as required by applicable law.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the personal data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

For specific retention periods for different types of data, please contact us using the details provided in the "Contact Us" section.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

8.1 For EEA and UK Residents

Under the General Data Protection Regulation (GDPR) and UK GDPR, you have the right to:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing of your personal data
• Data Portability: Request the transfer of your personal data to you or a third party
• Object: Object to processing of your personal data in certain circumstances
• Withdraw Consent: Withdraw consent where we rely on consent to process your personal data

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

8.2 For California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. Please refer to our California Privacy Notice for more information about these rights and how to exercise them.

8.3 For All Users

Regardless of your location, you may:

• Update Account Information: If you have an account with us, you can review and update your account information by logging into your account
• Unsubscribe from Marketing: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us
• Opt-Out of Cookies: You can manage your cookie preferences through our cookie preference center or your browser settings

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

If you are not satisfied with our response to your request, you have the right to lodge a complaint with the supervisory authority for data protection issues in your country of residence. For UK residents, this is the Information Commissioner's Office (ICO). For EEA residents, please refer to the relevant data protection authority in your country.

9. International Data Transfers

We are based in the United Kingdom, and your information may be processed in the UK and other countries where our service providers are located. These countries may have different data protection laws than your country of residence.

If we transfer your personal data outside the UK or EEA, we will ensure that appropriate safeguards are in place to protect your personal data, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or UK authorities
• Using specific contracts approved by the European Commission or UK authorities that give personal data the same protection it has in Europe and the UK
• Implementing appropriate supplementary measures where necessary

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or EEA.

10. Children's Privacy

Our Website and Services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our Website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your data protection rights, please contact us at: